Buying, upgrading or choosing a method
Ask about current purchase options, upgrade eligibility, licensing or a calculation your practice depends on. For specialist questions, name the method, settings and output you need.
Support and contact
Find the right help for your question
Choose the enquiry type below so your question reaches the appropriate Astrolabe contact. Include the product and version when asking about a particular feature or problem.
Sales & support
Contact options
Technical support
Describe what you wanted to do, the steps you took and the result you received. Include the software version/build, operating system and any error message. A relevant screenshot or example can help explain the issue; avoid including unrelated client information.
Guides, updates and common questions
Astrolabe's existing support site links to documentation, updates and knowledge-base material. Check the version covered before following a procedure. Earlier Windows or disc-installation instructions may not apply to Solar Fire X.
General enquiries
For company information or another non-technical question, contact Astrolabe's general sales/information address and describe the enquiry.
Prepare a useful enquiry
Include the product version, your platform and the specific question. For a problem, add the expected result, actual result and steps needed to reproduce it. For purchasing, mention your current licence/version and intended computer.